Kaisitime FAQ —
All your questions answered, right here

For each individual only One account Not permitted. If a person holds multiple accounts, all accounts will be permanently closed and all bonuses will be forfeited.

Initial verification via mobile OTP is mandatory. For large withdrawals or security-related cases, a National ID may be required for KYC verification.

On the login page, click "Forgot Password?" An OTP will be sent to your registered mobile number. Use that code to set a new password. The whole process takes under 2 minutes.

The minimum deposit on Kaisitime is BDT 500. Start small and enjoy gaming at your own pace. No hidden charges.

For Mobile Banking and e-wallets, deposits are generally Instant — Up to 5 minutes at most. Bank Transfer may take 15–30 minutes.

Kaisitime charges no extra fees on deposits. However, your bank or mobile banking provider may apply their own transaction charges — this depends on their terms and conditions.

The minimum withdrawal amount is BDT 500. The maximum limit depends on your account level and verification status. Higher limits apply for VIP members.

Yes, winnings from bonuses require the bonus wagering conditions to be met before withdrawal. However, your own deposited funds can be withdrawn at any time. Full terms for each bonus are available on the Promotions page.

If your withdrawal is rejected, you will typically be notified of the reason by email or in-app notification. Common reasons include incomplete KYC, unmet bonus requirements, or incorrect bank details. Contact Kaisitime support to resolve the issue.

A wagering requirement means you must place bets totalling a set multiple of your bonus amount. For example, a BDT 1,000 bonus with a 20x wagering requirement means you need to wager BDT 20,000 in total. You can track your progress from the account dashboard.

Yes, Kaisitime regularly offers reload bonuses, cashback, and special promotions for existing members. To see the latest offers, visit the Promotions Page Visit now.

Absolutely. Kaisitime is built with a mobile-first design. Enjoy a seamless gaming experience on both Android and iOS, via your browser or by downloading the Kaisitime app.

Start by checking your internet connection. Clear your browser cache and cookies. If the problem persists, try a different browser or use the Kaisitime app. If you're still having trouble, send a screenshot to our support team.

All Games on Kaisitime RNG (Random Number Generator) Powered by technology that is fully impartial and independently audited. Each round's outcome is completely independent of the previous one.

Full VIP Point Expiry Policy On the VIP page Active members' points are generally retained for an extended period. If you play regularly, there is no risk of losing your points.

Contact Kaisitime support immediately and change your password. The support team will temporarily lock your account and begin an investigation. Every measure will be taken to protect your information and balance.

No. Kaisitime never sells your personal information or shares it with unauthorized third parties. Our Privacy Policy This explains it in detail.